Frequently Asked Questions
Everything you need to know about the PRIVATE experience.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide. Since PRIVATE items are designed with a modern tailored fit, we recommend measuring a similar garment you own for the best comparison.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your collections limited edition?
Yes, to maintain exclusivity and reduce environmental waste, many of our pieces are produced in small batches and are rarely restocked once sold out.
How can I track my shipment?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.